COVID 19 Information
Our COVID 19 policy for reservations and safety
Cavvanbah is ready to host you.
Reservation Policy from 1 June 2021
If you are subject to a government announced travel restriction (lock down) we will offer you a 50% credit of your booking amount for future travel valid for a period of up to 12months.
You will need to notify us within 24 hours of government advice that you can not travel due to a restriction and we will make the necessary changes to the reservation and place you on the credit list.
Please note however that any cancellations due to other reasons such as events cancellation (festivals, weddings etc) do not fall under our COVID policy and as such will be subject to the normal terms and conditions of the reservation you have made.
We are aware that many Online Travel Agents such as AirBnB no longer have any support for COVID affected travellers however, we will extend this offer to all our guests whether you booked direct with us or via another channel.
Further, we are pleased to hear that travel insurance companies have now started covering travellers for COVID 19 travel related matters.
One such travel insurer Cover.more is a very popular travel insurer that covers COVID related elements and we strongly urge you to view this policy or a policy that you may already have attached to a credit card that you have used to make your reservation with us.
COVID 19 has had a massive impact on our industry and we are pleased that with the introduction of new and cost effective insurance policies, both travellers and our business can rest assured that we will be covered.
For a few dollars in addition to your travel costs you can gain maximum protection against snap lockdowns and other related inconveniences.
COVID 19 Safety at Cavvanbah
Cavvanbah is a micro resort of 4 individual and seperate Villas. Guests are allocated there own private self contained Villa, each has its own private outdoor bath and outdoor entertaining area for guests own, sole and exclusive use.
There are no shared amenities with other guests.
Villas are cleaned after every guest departs by our experienced cleaning team.
The only common area at Cavvanbah is our pool and we are advised that there is no evidence that the virus can be transmitted through the water in pools.
Regardless, we employ Pool Professionals to regularly and diligently monitor our pool chlorine and other chemical levels to ensure that our pool meets the most stringent pool hygiene standards.
Whilst staying at Cavvanbah and in Byron Bay, we encourage you to continue employing good hygiene practices as advised by NSW Health and to practice physical distancing to keep us all safe.
We look forward to hosting you in our wonderful town.
